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How to Get the Public URL/Maps link for a GMB Support Request If you’ve contacted Google about this issue previously you’ll have received a case ID, paste that information in here so the support rep can reference it. What is the public URL or ‘Maps link’ for your business page?Ĭheck the screenshot below for how to get thisĮxplain the issue you’re trying to resolve and provide some specifics on the problem you’re running into or the desired resolution you’re looking for to fix an issue. A mix-up here can create a really big mess. If you have multiple locations, double check that you’re selecting the information for the correct listing. I’d suggest the call option as it’s typically the quickest way to get your issue resolved. The options are call, email or ‘their pick’ (the Google support rep will decide whether they want to call or email you). How would you like a Google expert to respond? They want to know whether you’re the owner, an employee, friend/family member or an agency that is acting on behalf of the owner. What is your relationship to the business? Here are the main questions you’ll be asked to complete the support request form: Fill Out the Google My Business Support Form

“Other” Support Query (General Link, Same As Above)ģ.

Here are the links to the other common issue support forms: Google does provide a variety of other more specific forms and processes for other more common issues. This link is to the general help form for GMB. Go To This Google My Business Help URLĬlick the link above and you should land on a support form that looks like this: If you contact support about a listing that isn’t connected to your account or you’re not the owner for, you’re probably going to have some problems getting help and will need to re-do the process.

Enter the account email and password for the GMB account that controls the listing(s) you’re inquiring about – either listings you’re trying to get verified or have already verified. Head over to /Business and hit the ‘Sign In’ button. If for some reason Google changes their mind again on having a public phone number to call, try out this method for requesting a callback. Google is constantly changing how they allow you to access support, and for the longest time the only way to get someone from Google on the phone was to request a callback through the Google My Business site. This number will get you on the phone with an employee from Google’s support team in India or periodically their office in Ann Arbor, Michigan. I would recommend calling earlier rather than later, as the wait times only get worse throughout the day. Phone support is available Monday-Friday from 9am to 6pm EST. Google My Business Phone Number: 1 (844) 491-9665

You may have to wait in the queue for awhile, but you get to speak to an actual person who has the power to instantly fix a lot of common issues with listings or the verification process. One of the best ways to get a GMB problem sorted out quickly is through their phone support.

As of 2019 the below methods are working, if they stop working we’ll do our best to update this with any changes or new support methods available.

Please note that over the years Google has often changed/disabled support form links and phone numbers to (I’m assuming) reduce their support volumes.

When the robots aren’t working you need to fall back to humans and that’s where Google My Business’s phone and online support come into play. If you found this page, you’re probably in one of those situations right now. However, every so often you just hit a wall and the automated systems won’t let you go any further. When verifying and correcting Google My Business (GMB) listings it’s not that common to run into issues in 2019 – most common problems have been ironed out after nearly a decade.

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Google my business login not working